Helpful Tips for Patients



General Questions

Does Natura take insurance?
No, Natura does not take insurance. We can offer you receipts or superbills that you can submit to your insurance company. Natura Doctors are not in any insurance networks.
How do I know if a Doctor at Natura is right for me?
What is included in the cost of patient visits?
What to expect during an initial visit?
Does Natura offer virtual appointments?
Does Natura offer yearly Well Woman Exams?
Are there no-show and late cancellation fees?
What if my doctor isn’t available?
How do I refill prescriptions?

Patient Portal

What is the patient portal
The patient portal is an online platform that Natura’s doctors use as a way for patients to contact them directly with clarifying questions after an appointment or in-between appointments. It is not to be used for urgent health concerns. In these cases, call the front desk. If it is an emergency, call 911 or seek emergency care.
How to set up and log onto your patient portal
Doctor charges for portal messages
Portal message response times

IV and Lab Suite

What does Natura’s in-house IV and Lab Suite offer?
Natura has an in-house IV suite where patients can comfortably receive either doctor-ordered or General Wellness IVs or get doctor-ordered blood draws for a variety of labs. Please visit the IV Page on our website for information on the specific IVs we offer.
Who can get a Wellness IV
How to prepare for an IV or blood-draw
How are patients charged for IVs and blood draws?
Getting your lab results
Specialty take-home lab tests

Pharmaceuticals and Supplements

How do I refill prescriptions?
Please call your pharmacy directly for expired prescriptions or prescriptions you need refilled. Your pharmacy will be able to contact your doctor to request an updated prescription or with questions. If it has been more than a year since your last visit, you will need to schedule an appointment with your doctor before receiving another prescription refill. Your doctor may also request updated labs.
What is the Medicinary at Natura?
How does the Medicinary work?
How do I refill supplements?
Can you ship my supplement order to me?
What is Fullscript?
Why does Natura use Fullscript?